returns + exchanges


Returns & Exchange Policy

Because all gowns are made-to-order and customized to your measurements, style and color preferences, we will not accept any returns or exchanges. If your gown arrives and is deemed unacceptable in either fit, color, or style (doesn’t match what you ordered), by one of Maide’s stylists, our company policy is to fix the problem.

Gowns will be made according to your bust, natural waist and hip measurements. We do not cover the cost of alterations if your measurements change over the production period. We also don’t cover costs of alterations to the length of the gowns. We understand that all women have different shoe preferences, and we like to make all gowns in two standard lengths (regular and tall) so that you have the freedom to adjust to the correct shoe height. To simplify this process, we have an in house seamstress who will quickly and cost-effectively adjust this length for you.

Please refer to terms and conditions page for all other information on gowns, fit, alterations, etc.